Privacy Policy

Welcome to Derian House Children’s Hospice Privacy Policy. On this page we will explain to you how we collect and use the information you provide to us, whether that is as a Fundraiser, a Donor, a Child or Young Person or Family who uses our services.

For the purpose of the General Data Protection Regulations and the Data Protection Act Derian House Children’s Hospice is a “Data Controller.” Derian House is a registered charity (Registered Charity Number 1005165) and a company limited by guarantee (Company Number 02650110). Derian House fully owns the subsidiary Derian House Children’s Hospice Shops Limited (Company number 2914583) incorporated 30/03/94.

This page will be kept up to date with any new guidance issued by the Information Commissioner on the General Data Protection Regulations; so please check back regularly for further details.

What is a Privacy Policy?

Derian House Children’s Hospice is committed to keeping the information we hold about you safe and we use this Privacy Policy to inform you about:

  • What information Derian House may collect about you
  • How we keep it safe
  • On what legal basis we will use your information
  • Whether Derian House will disclose your information to anyone else
  • How you can tell us about how you would like us to use your information
  • How to keep us up to date about your information we hold

If you have any questions about this policy please email us at dataprotection@derianhouse.co.uk.

Keeping your information safe

Keeping your information safe and secure is a top priority for everyone at Derian House and we have measures in place to protect the information you share with us. We will only allow authorised members of staff, volunteers and contractors to have access to your information unless we have a legal obligation to share it.

If you are sending Derian House information over the internet, please remember that no data sharing online can ever be 100% perfectly secure. Please click here to read our Cookies and Analytics policy for further information.

 

How long will Derian House hold your information for?

Derian House will only hold onto your information for as long as it is necessary to perform the activity which it was provided for. For example, we may hold donation information for six years, but health information will be held for as long as it is required, which may be much longer.

How do you make a change to the information held by Derian House or ask us to stop contacting you?

We always need to keep your information up to date, so if you spot anything which is incorrect, please contact us and let us know straight away by using the normal contact methods.

If you would like us to stop contacting you, we will still retain your name and contact details which will be flagged informing us that you must not be contacted.

How can you access the information Derian House holds on you?

We are always happy to provide a copy of the information we hold about you. Please let us know if you require this from us. If you have any questions about this please contact our Data Protection Officer  at dataprotection@derianhouse.co.uk

We have split out our policy so it’s easier and quicker to read. Just click on the links below and it will take you to the part of the policy most relevant to you:

I am a child or young person who uses Derian House Children’s Hospice

When you use Derian House we will have collected information about you when you were referred to us and during your stay.  This will include information on the following:

  • Your contact details
  • Your overall detailed health information
  • Your ethnicity and spirituality
  • Information about what is important to you and the people who are important to you
  • Information about who else is involved in your care

We will use this information to help us to look after you. We will also use your anonymised information to report to people on how we are providing our care, this includes reporting to people such as Care Commissioning Groups and NHS England.

Sometimes we may take your photograph or record video and audio of you to keep in your Care Plans. We may also ask if we can use this in promoting the work of the Hospice online or with the media. We will always ask for your full consent before we do this.

As a Hospice we are committed to keeping your information safe, secure and private and we will never share information without your consent unless we have a legal obligation to do so, such as where we may have a safeguarding concern.

If you know that any information which we hold about you is incorrect, then please let us know. You can let any member of the Care Team know or you can contact us at dataprotection@derianhouse.co.uk

I am a family member or care giver of someone who uses the hospice

When your Child or Young Person is referred to us we will have collated information about you and we will store that on our database. This will include:

  • Your Name
  • Your Contact Details

You may also receive counselling, family support or other therapeutic services from us. If you do we will also collect further information about you which will be relevant to the service which you are receiving from us. This could include information about your health, your spirituality or other information.

We will also use your anonymised information to report to people on how we are providing our care, this includes reporting to people such as Care Commissioning Groups and NHS England. Sometimes we may take your photograph or record video and audio of you to keep in your records. We may also ask if we can use this in promoting the work of the Hospice online or with the media. We will always ask for your full consent before we do this.

We will never share your information for purposes other than that which you have provided it for unless we have consent from you or we have a legal obligation to share it, such as where we may have a safeguarding concern.

Please let us know if the information we hold about you is correct and up to date. You can let any member of the Care Team know or you can contact us at dataprotection@derianhouse.co.uk

I am a Fundraiser or a Donor

Derian House is committed to keeping your information safe and secure. We will collect and process your information as donors and fundraisers for the following purpose:

  • To administer your donation(s) or your sign up to our events.
  • To claim gift aid where you have given us permission to do so
  • To keep a record of your relationship with us
  • To enable us to record how you’d like to hear from us for example by post, email, text and phone
  • To help us improve our services to you

We do this based on the legitimate interest legal basis for collecting information and where we have this your full consent.

We will send you news and items which may be of interest to you if you give us your consent or we have had a relationship with you in the last five years.

We are committed to your privacy and we will never sell your information to other parties. We are registered with the Fundraising Regulator and take our role in keeping your information safe and secure very seriously.

Children who fundraise

It’s great when Children get involved in fundraising for Derian House. We may take information from them about their event or fundraising and we will only use this to send a thank you letter or a certificate. We commit to not sending them direct marketing and because of this we will keep their details on our database but marked so we know they are a child.

Third Party Fundraising

When events are carried out by Third Parties to raise money for Derian House we may collate information about that event. We will collate information from the Third Parties arranging the events and will contact them subsequently to thank them for their contribution and to keep them informed about what is happening in the Hospice and how their donation is being used.

Third party fundraising sites

Third party fundraising websites have their own Privacy Policies. It is important that you read, understand and agree to this before you use their site.

We like to keep the information we hold about you as up to date as possible. Please let us know if the information we hold about you is correct and up to date. You can let any member of the Fundraising Team know or you can contact us at dataprotection@derianhouse.co.uk.

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