We spoke to 70 bereaved families – here’s what they want you to know, in their own words…
“We want you to bring up our child, we love speaking about them. Don’t worry about upsetting us. You won’t remind us that they’re gone, we’re always thinking about them anyway.
“Nobody will get it right all of the time but making a sincere effort will be appreciated and is always better than saying nothing.”
Here’s a practical guide of what to say and what not to say.