Coronavirus (COVID-19) Update

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Coronavirus (COVID-19) Update

At Derian House Children’s Hospice the safety of our children, young people, families, staff and volunteers continues to be our top priority. Throughout the pandemic we continue to regularly review our policies  and in line with many other health care settings, our rules will NOT change around our daily operations and COVID-Secure procedures whether they be within our buildings or in the community as follows: –

  • PPE wearing will continue for all care facing staff.
  • Mask wearing will remain and MUST be worn in all areas including non-clinical although we allow the removal when seats in non-clinical areas, all visitors to our buildings must comply with the same rules.
  • Handwashing, on arrival and throughout the day must be observed plus the regular use of hand sanitiser which are located throughout the buildings.
  • Social distancing to continue in line with guidance.

We have and will continue to provide our Outstanding Care and Support for the Derian children, young people and their families.

Our full range of services are operational (with COVID adaptations where needed) and we encourage referred families to make contact as normal to make arrangements for day or respite services on 01257 233300. Also, as winter pressure continue we will continue to work with our colleagues in the NHS looking at ways we can support them through step-down care and other support services.

Our non-clinical staff have adopted flexible working so we can support government advice of working from home where you can. If staff are working in the hospice they will ensure all COVID-Secure policies are adhered to alongside our strict risk assessments.

It costs over £5 million a year to keep the doors of Derian House open, even with this flexible working our team are still available to discuss some great ways you can help fundraise, please call 01257 271271 (Mon-Fri 9am-5pm) and someone will be happy to help or you can email

Donate to our Derian House here.

The COVID pandemic continues to present financial challenges to all charities. If you could fundraise for Derian House by and want advice on how then please call FUNdraising on 01257 271271.

Please follow us on social media @derianhouse

Resources for families

We are aware that the coronavirus outbreak continues to be a concern for everyone, but especially so if you are a parent or carer of a baby, child or young person who has complex health needs.

Please see this useful Q&A produced by Together for Short Lives.

Self Employment & Universal Credit

Employment & Support Allowance

Covid-19 Small Business Government Grant

Citizens Advice – advice line 03444 111 444  9am-5pm Mon to Fri

Emergency Funding

Food Banks – find a foodbank by entering  postcode and then following the instructions

Money Advice – you can ring them free or go on line to chat about any benefit query – 0800 138 1677

Benefits Guide – free resource which provides clear info on all UK welfare benefits and gives advice on applications, appeals, emergency assistance and legal help.

Carers Advice – helpline Monday and Tuesday 10am – 4pm  0808 808 7777  or email  The website offers info and guidance to unpaid carers on a range of issues such as benefits, services available to carers.


DERIAN ON HOLIDAY: Our Derian on Holiday service at Ribby Hall Leisure Village and South Lakeland Leisure Village remain fully operational, if you want to know more about this service click Derian on Holiday


TRANSLATION SERVICES: Many of our families speak English as a second language, and so we are pleased to be able to share with you the Coronavirus advice for patients in 21 languages, produced by Doctors of the World in partnership with the British Red Cross, Migrant Help and Clear Voice.

The advice is available in English, Albanian, Dari, French, Pashto, Portuguese, Spanish, Turkish, Bengali, Vietnamese, Kurdish, Farsi and Sorani, with more languages coming soon.

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